Refund policy
This policy covers the plan and the courses bought at academy.hypear.ai. It is part of our Terms.
The short version: access opens the moment you pay, and all sales are final. Cancelling the plan stops the next charge, and the month already paid for runs to its end.
1. All sales are final
The Academy is digital content. A month of the plan opens everything as soon as your payment clears, and a course bought once opens whole. Because of that, we do not refund a payment once it is made, whether or not you have opened a lesson. Cancel the plan from your Settings at any time: the month you paid for runs to its end, and no further month is charged.
Please read what the course covers on its page before you buy. If something is unclear, write to us first and we will answer.
2. If you are in the European Union or the United Kingdom
The law gives consumers 14 days to withdraw from most online purchases. For digital content, that right ends when the content is supplied, if you asked for it to be supplied at once and accepted that you would lose the right.
At checkout you are asked to agree that your access starts immediately and that you give up the right to withdraw. We confirm this in the email you receive after you pay. Without that agreement we cannot complete the sale.
3. When we will put things right
All sales being final does not mean we keep money we should not have. Write to us and we will fix it, or refund you, if:
- you were charged more than once for the same course;
- you were charged and did not get access, and we cannot give you access within a reasonable time;
- you were charged an amount different from the one shown to you when you pressed the button to buy.
Any refund goes back to the card you paid with. Banks usually take 5 to 10 business days to show it.
4. If a refund or a dispute happens
If a payment is refunded, or you dispute it with your bank, access to the course closes. Your work and your progress are kept, so they are there if access is restored.
If something went wrong, please write to us before opening a dispute with your bank. We can usually solve it faster.
5. Credits
An account may come with credits for generating pictures. Credits have no cash value, are not sold separately, and are not refunded or exchanged for money.
6. Rights the law gives you
Nothing in this policy takes away a right that the law of your country gives you as a consumer and that cannot be waived by agreement. Where such a right applies, it applies.
7. How to reach us
Write to support@hypear.ai from the address you paid with, and say which course you bought. We answer within 3 business days.